01These terms
These terms govern your use of this website and any services you buy from FND Agency (“FND”, “we”, “us”). By using the site or engaging us, you accept them. If you do not accept them, please do not use the site.
Where we sign a separate written agreement, proposal or statement of work with you, that document takes priority over these terms wherever the two conflict.
02Our services
We design, build and operate AI automations, which may include appointment scheduling agents, AI voice agents, chat and WhatsApp assistants, social media comment and direct-message automation, lead capture and follow-up, and custom workflow automation. The exact scope, timeline and price for your project are set out in your proposal.
Anything on this website — including demo transcripts, response times and results figures — is illustrative and does not form part of a contract or a guarantee of results.
03Quotes and proposals
Quotes are valid for 30 days unless stated otherwise. A project starts once you accept the proposal in writing and pay any deposit. Changes to an agreed scope are quoted separately before we carry them out.
04Your responsibilities
- Give us accurate information and timely feedback, and respond to approval requests, so the project can keep moving.
- Provide the access we need to the systems being automated, and keep your own accounts secure.
- Make sure you have the right to give us any data or account access you share with us.
- Meet the rules that apply to your own business — for example telling callers when calls are recorded, obtaining consent for marketing messages, and complying with medical or financial rules in your sector.
- Where we automate your social media accounts, give us access through the platforms’ official tools, and accept that those platforms set the rules — including limits on automated messages and their right to restrict or suspend accounts.
- Review the automation before it goes live, and tell us promptly about anything that behaves incorrectly.
05Third-party services
Our automations are built on services we do not control. Depending on your project these include ElevenLabs (speech), OpenAI (language models), Google Calendar (appointments), n8n (automation), Cloudflare, telephony networks, and the social and messaging platforms your customers use. Each has its own terms, fees, rate limits and availability, and you are responsible for your own accounts with them.
These providers change their pricing, models and policies from time to time. Where a change affects your automation, we will tell you and propose a way forward; the work involved in adapting to it is quoted separately unless your agreement says otherwise.
We are not liable for outages, pricing changes, policy changes or data loss caused by a third-party provider, though we will help you work around problems where we reasonably can.
06How AI behaves
AI systems are probabilistic. Even when carefully built and tested, an agent can misunderstand a caller, give an imperfect answer, or fail to complete a task. We design escalation paths — transferring to your staff, taking a message or scheduling a call-back — to limit the impact.
You should not rely on an automation alone for decisions that are urgent, medical, legal or financial. You remain responsible for supervising your business processes, and we recommend a human review step wherever an error would be costly.
Where an automation posts publicly on your behalf — for example replying to a comment on one of your posts — you remain the publisher of what it posts. We agree the rules it follows with you before launch and can hold replies for approval if you prefer, but you should keep an eye on your accounts.
07Fees and payment
- Fees, currency and billing cycle are set out in your proposal. Typically a 50% deposit is payable before work starts, with the balance due on delivery.
- Ongoing services are billed monthly, in advance.
- Invoices are due within 14 days. We may pause services on overdue accounts after giving you notice.
- Prices exclude VAT and any other applicable taxes, which are added where required.
08Intellectual property
Once you have paid in full, you own the configurations, prompts, scripts and documentation we produce specifically for you.
We keep ownership of our pre-existing and general-purpose material — our frameworks, templates, tools and know-how — and grant you a non-exclusive licence to use it as part of your automation. Nothing stops us from reusing our general knowledge and techniques on other projects.
This website's design, text and branding remain ours.
09Confidentiality
Each of us will keep the other's confidential information private, use it only for the project, and protect it with reasonable care. This does not apply to information that is already public, that is received legitimately from someone else, or that must be disclosed by law.
We would like to mention your business as a client in our portfolio. We will only do so with your permission.
10Data protection
Our handling of personal information is described in our Privacy Policy. Where we process personal data on your behalf, we act as your processor, follow your documented instructions, and will sign a data processing agreement where required.
11Acceptable use
You may not use our services or anything we build for you to:
- break the law, or infringe anyone's rights;
- send unsolicited bulk messages or calls, or otherwise breach marketing and telecoms rules;
- impersonate a real person or organisation, or hide that a caller is speaking with an AI agent where disclosure is required;
- mislead, defraud or harass people, or handle data you have no right to hold;
- attempt to disrupt, reverse engineer or gain unauthorised access to our systems.
We may suspend services immediately if they are being used this way.
12Warranties
We will perform our services with reasonable skill and care, by suitably qualified people. We will re-perform work that falls short, if you tell us within 30 days.
Beyond that, and to the extent the law allows, our services are provided “as is”. We do not warrant that an automation will be uninterrupted or error-free, or that it will produce any particular business result.
13Limitation of liability
Neither of us is liable for indirect or consequential losses, or for lost profits, lost revenue, lost business or lost data.
Our total liability arising from the services is limited to the fees you paid us in the 3 months before the claim.
Nothing in these terms limits liability that cannot be limited by law, such as liability for death or personal injury caused by negligence, or for fraud.
14Term and termination
Ongoing services continue until either of us gives 30 days written notice. Either of us may end the agreement immediately if the other commits a serious breach and fails to fix it within 14 days of being asked.
On termination you pay for work done up to that point. On request, we will hand over your configurations and data in a commonly used format, and delete our copies after 30 days, except where we must keep records by law.
15Governing law
These terms are governed by the laws of the Arab Republic of Egypt, and the courts of >Cairo, Egypt have exclusive jurisdiction. We will both try to resolve any dispute in good faith before starting proceedings.
16Contact us
FND Agency
Email: info@fndagency.com
Phone / WhatsApp: +201125692575
Egypt